can help you produce financial "Quick Wins".
Leverage RFD Systems' expertise to manage
your billing, telecommunications assets and produce
your organizations expense reports, Chargeback files,
and billing error reports. All reports are
accessible on our secured (Secure Socket Layer or SSL)
servers via the Internet where your employees can access
their monthly expense reports or have them delivered to
you for dissemination to your organization in any format
you choose. Your Privacy is
provider evaluation and selection.
The rapid growth of telecommunications
technology has created new challenges, and new
opportunities. We can help you sort through the
We can answer your questions. What is Voice Over IP?
What about VOIP quality? Are you paying the advertised
rate? Do you think your service provider applies the
tariff rules automatically? Are you paying too much?
Co-Sourcing is a strategic partnership between your
company and RFD Systems. It is our premier offering,
embracing all our services. While outsourcing is linked
to accomplishing business tasks, Co-Sourcing services
are entirely tied to improving our customers’ business
performance and reducing overall telecommunications
Characteristics of Co-Sourcing include sharing
responsibility for success, measuring outcomes delivered
in terms of the customer’s individual business
objectives and value-based compensation.
ASP Services and the benefits.
As an Application Service Provider (ASP) we
can deliver application software via the Internet
through an outsourcing contract and provide companies
with an information technology solution tailored to
their organizational goals and architecture
without modifying legacy systems. The benefits of our
ASP services include:
- Low capital costs
- using our ASP Services eliminates the need for
your company to develop, purchase and manage large
and complex applications. It also eliminates the
need to have the expertise to run, maintain and
upgrade these applications.
- Low risk -
implementing our ASP solutions does not require a
large investment in development, hardware, support
staff or ongoing maintenance and support so the risk
to your company is much lower.
- Quick time to
market - our ASP solutions are already developed
and therefore can be implemented more quickly than
an internal solution enabling you to reduce your
time to market and realize benefits
all in the Architecture.
The TIIM technology Architecture has been
evolving for over ten years. Think of it as ten years of
R&D that you can have at your disposal.
- EDI Based
The TIIM core relational database technology is derived
from RFD Systems implementation of the TCIF EDI ANSI
X.12 Standards. Most notably, the Consolidated
Invoices - or the 811 dataset. This ensures an
accurate and efficient dissimilar invoice
consolidation in record time.
TIIM knows where the weak links are in matching
Corporate Directory information (even if it is
inaccurate), Project or Cost Center information,
Accounting, Inventory, and Electronic Billing. The
results are a purified inventory, accurate
chargebacks, an effective cost containment tool, and
one very powerful reporting tool.
- Very Thin Client.
No client installation needed so you can hit the
ground running at minimal costs.
- TIIM Server.
With a TIIM BuckToo ASP subscription you don't
If you would require an in-house implementation,
TIIM Enterprise can run on a Pentium 90, 2Gig HD,
running Windows 95, 98, NT4, or 2019.
(Based on a 1000 employee organization.)
- Ease of Use.
All our systems were built with the clerical
position in mind so you can free you technical staff
for more strategic activities.
BuckToo is an ASP offering. However,
"in-house" implementations can be arranged.
TIIM family of products are more than telecommunications management. TIIM
products were designed with simplicity in mind and ease
of use. All of the applications are available
individually or as a married application with point and
click functionality giving you a complete
telecommunication management arsenal, which includes:
of billing Chargeback.
administration of manual Chargeback to enable Chargeback
adjustments (Recasting) and organizational internal
recurring charges (e.g. Internet access).
administration for unlimited asset or service types.
Order processing and tracking.
Technician Job Tracking and Scheduling system.
Consolidation, Reconciliation, with personnel and
interactive OLAP executive reporting.
Billing processing and loading.
management and querying of all Asset types, Billing,
Service Orders, and employee.
automation and integration of all systems and
utilizing these tools, a TIIM user can create high
impact presentations within minutes. In comparison,
other DOS-based and MS Windows competitive packages can
take up to several days to process electronic billing
and produce output. A TIIM
BuckToo subscription reduces resource requirements,
all but eliminates training, greatly increases
productivity, and speeds implementation cost recovery
dramatically. TIIM is built upon its reputation for
accuracy, flexibility, quality of support, and ease of
Customers with more than one location may include the
entire enterprise to establish a central architecture
that will consolidate and reconcile all electronic
billing for all assets for all employees and manage all
resources for all locations or districts. The TIIM
BuckToo architecture seamlessly provides a networked
telemanagement and reporting system.
following products are completely independent yet can be
seamlessly merged into one system.
to the complexities of today’s growing
telecommunications environments and corporate
architectures, some customization is needed.
BuckToo operates within a SSL (Secure Socket Layer)
environment in a multi-leveled secured facility.
at TIIM BuckToo's powerful Reporting!
The Call Accounting software is used to collect data
from telephone calls (generally from electronic
billing), and to reconcile the billing against the
telecommunication inventory (generally from the Private
Branch Exchange or "PBX", and/or an existing
maintained inventory). Call details are placed into a
database and can be sorted, summed, and printed in a
variety of report formats. Among the reports are billing
error reports outlining errors discovered in the billing
and inventory offering suggestions to correct the
errors. Implementation of the software's suggestions can
materially reduce most companies' cost per minute. A Call
Accounting system can generate savings ranging
between 10 and 40 percent of the total number of minutes
used each month, compared to telecommunication networks
without call accounting.
are realized when call accounting allows a company to
increase the efficiency of its telecommunications
network, reduce the minutes of usage, reduce and purify
their telecommunication inventory, and recover
overpayments made to telecommunication service
providers. If each employee were to reduce phone usage
by 2.5 minutes per day, the savings for 200 employees at
a cost of $0.08 per minute, for example, would be over
$10,000 per year. Overcharges of $10,000 per month/year
for a Company with a Net Profit margin of 9.00% needs to
add Gross Sales of $111,000 per month/year to replace
This software can be used in conjunction with the Asset
Management software to provide consolidated reports of
all telecommunications related expenses incurred by a
user or over a specific time period. Reports include
usage details and summary for employees, projects,
managers, and cost centers. Administrative reports are
also produced to identify suspected asset, toll and
usage fraud; and inventory errors and billing errors.
TIIM is designed to work with the user's existing telephone
system and information technology architecture. Although
we do not manufacture computers we can provide complete
turnkey solutions including computers upon customer
Our Call Accounting systems do not require insertion of
additional expansion boards into a computer. An end
user's computer does not need to be dedicated to perform
only call accounting functions under a Windows-based
operating system (all former and current versions of
Microsoft Windows). The Call Accounting software
configures to fit your accounting system so you don't
have to change the way you operate.
||Asset Management Software
Asset Management Software is comprised of the Asset
Management, Corporate Directory, and Chargeback modules.
This module greatly simplifies the traditional asset and resource identification and allocation function. The Asset Management software works in
harmony with our Call Accounting software or as a separate standalone application to reduce the user's cost by assigning responsibility and re-allocating costs, and by tracking and maintaining a purified asset inventory.
As a component of TIIM, the Asset Management module allows the user to track different types of assets. Types of assets are; cellular telephones, pagers, telephone lines, and circuits; and may include other non-telecom assets such as computer hardware and peripherals, polycom conference units, projectors, etc. Inventory item responsibility is associated to employees, projects, cost
centers or managers.
- Corporate Directory module:
The Corporate Directory module works in conjunction with the
Call Accounting software and Asset Management modules or can be used as a standalone Corporate Directory.
As a component of TIIM, the Corporate Directory module allows the user to maintain the traditional mix of employee information: number, email address, projects, phone number, site location, cost allocation (60% to project A and 40% to project B) and such. The Corporate Directory can be maintained by the user or refreshed as a periodic mapped import (snapshot) of an existing corporate directory. This directory is used to associate the responsible employees and associated asset inventory to the billing during reconciliation.
- Chargeback module: (billback)
The Chargeback module works in conjunction with the
Call Accounting software or can be used as a standalone application. The manual
Chargeback module allows the user to create and maintain a database of current or recurring charges to be directed or re-directed to individual users, projects or cost
When used in concert with TIIM, all associated telecommunications charges and manually created charges are consolidated at the customer specified level to produce a
Chargeback file as output. This level can be at the Group, Employee, Project or Cost
Center. The Chargeback file can be in any format specified
so existing accounting systems do not have to
The created Chargeback batch-processing file has entries that re-allocates costs to the responsibility
centers involved. The accounting Chargeback file format (usually fixed width or delimited text) is established by the
customer during configuration.
Service Order Software
rules based application provides a powerful web-enabled enterprise
wide telecommunications ordering and tracking system that
enables employees and project managers access to their
telecommunications inventories, request and capture
telecommunications supplier commitment for each order
(e.g. due dates, costs), and the ability to easily issue
requests for telecommunication products and services.
Service Order software was created on the Lotus Notes
Domino platform to
take advantage of strong Notes workflow and Web capabilities.
The Service Order software has an intuitive interface
for ordering telecommunication services or products and
implements an approval process for telecommunication
requests. The Service Order application also provides a
platform to assess the performance of a supplier with
regards to meeting dates on requests for services.
Requests can be for voice, data, and Moves/Adds/Changes
(MACs); and for new, existing, home or office
Technician Tracking and Appointment System (TASS)
is a powerful web-enabled Lotus Domino Job Tracking and Appointment
Scheduling System that can be seamlessly integrated with
the all TIIM Systems and sub-systems to further your
productivity. Features include:
re-assign job online based on location or districts.
Time Reporting for
Route jobs to
integration with the Service Order and
Our flagship product is TIIM BuckToo, which is a strategic partnership between the customer and RFD Systems. It is our premier offering, embracing all our services. TIIM BuckToo is entirely tied to improving our customers' business performance and reducing overall telecommunication expenses.
With TIIM BuckToo, telecommunications management functions can be assigned to RFD Systems in whole or in part. TIIM BuckToo's modular architecture easily provides many possible configurations that allow us to customize a solution for specific organizations. See
images 1, 2 and 3 at the bottom of this document for architectural examples.
As a subscription service, TIIM BuckToo provides a wide variety of options from processing and report generation to full telecommunication management services. Characteristics of TIIM BuckToo include sharing responsibility for success, measuring outcomes delivered in terms of the customer's individual business objectives and value-based compensation.
||Product Support and Subscription Services
We obtain and resell third-party hardware, primarily workstations or servers when requested by the customer. In addition, we provide an option for our customers for system installation, and training costs associated with familiarizing customers with TIIM systems.
We renew product support and subscription agreements for customers on an annual basis. Renewal entitles a client to unlimited access to our Product Support Center and receipt of any product
updates throughout the year.
We also offer enhancements to and support of systems after the first year of use.
System pricing varies with organizational and telecommunication infrastructure complexities.
Sample Implementation Architectures
(ASP Subscription Service)
(Partial ASP Subscription Service)
us now for Prices!